4Life Pty Ltd training courses are nationally accredited courses and comply with standards required of a Registered Training Organisation.
This information provides participants with information on the conduct of training and assessment, participant rights and obligations, management of information and your privacy.
We hope you enjoy your training and please contact us if we can assist in any way.
Our courses range from Basic Life Support and re-accreditation courses to Occupational First Aid courses and vary in the depth that first aid and medical training is covered. Should you require specific qualifications for a particular vocation please refer to our website or contact our head office.
4Life Pty Ltd collects personal information, such as your name, address, date of birth and educational details for the purpose of providing first aid and personal medical training and associated services.
We will not disclose your information to others unless expressly approved by your or where we are required to do so by law or to comply with our registration as a Registered Training Organisation.
Where you elect to provide your credit card details these are not recorded within our finance system and are only used for the purposes of the transaction(s) that you approve.
For more information about our use of information, please refer to our Privacy Policy which is available from our website or by calling 4Life.
Access to all 4Life courses is subject to:
Course fees may change, dates and times are subject to change. Where change occurs we will take reasonable steps to advise you of such. Further information on enrolment and course fees is available on our website.
4 Life qualified staff will deliver courses to meet Australian Quality Training Framework (AQTF) standards required by approved Registered Training Organisations.
Successful participants will receive a Statement of Attainment. Assessed tasks may include in-class activities, pre-class workbooks, group work, practical demonstrations, oral and/or written theory tests. Participants have the right to appeal against assessment decisions. Any appeal related to assessment must be lodged within five (5) days of assessment notification and may attract an appeal fee. Should the appeal succeed, the appeal fee will be refunded.
4Life has a responsibility to provide a safe and healthy environment for employees, customers and visitors. You also have certain responsibilities and these include:
4Life will ensure that people have equitable access to involvement in first aid and personal medical training and assessment. This is achieved through the establishment of non-discriminatory selection procedures, allowing access for all members of the community. Students with a language or literacy difficulty should inform 4Life so that appropriate assistance can be provided. Students with any other difficulty during the course should in the first instance seek assistance from the trainer conducting the course. Failing satisfactory resolution of the problem, the Education Director should be contacted.
Equal opportunity is given to all prospective participants with particular attention to the rights of disadvantaged groups, people with a non-English speaking background, Aborigines and Torres Strait Islanders and people with a disability. Participants with a disability or requiring literacy and numeracy support may seek assistance to succeed in course learning outcomes. Oral theory assessments may be an alternative for persons with language or literacy difficulties. Contact the Education Manager or Education Director for advice and help to organise possible support services/equipment if needed.
A refund of fees paid will be provided if:
Refunds may be subject to an administration fee. For further information please refer to our Refund Policy which is available from our website or by calling 4Life.
4Life recognises AQF qualifications and Statement of Attainments issued by other Registered Training Organisation (RTO) in Australia .
In some cases we may require you to demonstrate appropriate practical skills and knowledge to fulfil the competency requirements of the equivalent qualification sought. A qualified assessor may be required to conduct this assessment in accordance with Australian Quality Training Framework (AQTF) requirements.
If you have life or work experience or formal study which cannot be recognised by mutual recognition, you can apply for recognised prior learning (RPL). This process recognises the skills and knowledge you have and can currently demonstrate.
To apply for RPL, please contact the Education Manager
4Life is committed to continuous improvement and your feedback is important to us. Participant feedback forms provide an opportunity for 4Life to improve it services and are provided to each participant.
Should you have a complaint or grievance you should follow the following procedure:
All grievances/complaints are attended to on a timely basis and notification of the outcome will be sent in writing to the participant within 10 working days. You can refer the matter to an external agency such as the Quality Branch at the Department of Further Education, Employment, Science and Technology or the Training Advocate.